This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase a star naming package.
Information We Collect
We may collect the following information:
Name and contact details
Billing and delivery information
Technical data such as IP address, browser type, and device information
Order history and customer service interactions
We collect information necessary to process your order, provide our services and manage the communications and optional feedback described below.
How We Use Your Information
Your information is used to:
Process and deliver your order
Create your personalized star documents
Maintain your star’s entry in our registry
Provide customer support
Improve our website and services
Send order updates or important notifications
We do not sell or share your personal information with third parties for marketing purposes.
Marketing and Testimonials
Where permitted by applicable law, and with your consent where required, we may use your email address to send promotions, marketing materials and invitations to share a testimonial. Marketing messages will provide a way to opt out of those communications. You can also contact our support team about your communication preferences.
Testimonial invitations use the email address on your sales order. Each invitation includes a link where you can confirm that you wish to stop testimonial requests for that specific order. This opt-out does not affect requests for other orders, separate marketing preferences, or essential order and shipping communications.
If you choose to submit a testimonial, we store the full name from your order, your message, star rating and its link to your order. Your full name remains available to our administrators. As explained on the submission form, by submitting you agree that we may publish your first and last name initials (one initial for a single name), message and rating in Customer Stories. Your full name, other order details and your email address are not published. All submissions are reviewed, and publication is at the discretion of Global Star Registry.
We record invitation dates, reminder counts, submissions and order-specific opt-outs to manage requests. Submission and opt-out records are kept separately from public testimonials, so deleting a testimonial does not restart reminders. We retain these records only as needed to manage your preferences and meet our legal obligations. Contact support to request access, correction or removal.
How We Store and Protect Your Data
We use secure servers, encryption, and industry‑standard safeguards to protect your information.
Only authorized personnel have access to customer data, and we never store payment details on our servers.
Cookies & Tracking
Our website uses cookies to enhance your browsing experience, analyze traffic, and remember your preferences.
You can adjust your cookie settings at any time through your browser.
Your Rights
You have the right to:
Request access to your personal data
Request corrections or updates
Request deletion of your data (excluding registry entries already created)
Opt out of non‑essential communications
To exercise these rights, simply contact our support team.
Third‑Party Services
We may use trusted third‑party providers for payment processing, analytics, or shipping.
These partners only receive the information necessary to perform their services and are required to protect your data.
Customer Assistant
If you choose to use our customer assistant, your current question and relevant approved product or policy information are sent to OpenAI to prepare a response. Previous chat messages are not sent with your question. Please do not enter payment details, order references, or other personal or confidential information.
The assistant keeps a limited conversation history in your browser tab's session storage, not in our customer database. You can remove it with the assistant's clear conversation control. Session cookies support request security, and temporary rate-limit records help prevent abuse. OpenAI processes the questions sent to its API under its applicable data-processing and retention terms.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or your personal data, please reach out to our support team. We’re here to help.
